Delivery
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What are the shipping costs and options?
We have different shipping costs for each Region/Country. Please check out Shipping policy for shipping costs in your country. -
What countries do you ship to?
We can ship anywhere worldwide. Our warehouse is based in United Arab Emirates. Our website offers multiple shipping methods to different countries, and we also offer DHL Express for worldwide shipments. We usually charge a flat rate for worldwide shipments, and in case there were high extra char... -
Orders are usually dispatched within 1 business day of placing your order except for pre-orders. When selecting your item on our website to add it to your cart, the required time to dispatch is mentioned as follows: Ready to dispatch: dispatched usually in 1 business day Pre-Order: have a pre-se...
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Once we’ve dispatched your order, you will receive an email with details on how to track your order. Please note that some tracking link delays might occur due to the current global increased transit times.
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What if I’ve pre-ordered an item?
If you have pre-ordered an item, the estimated dispatch date is displayed on the product page. Your order will be shipped from us on or after this date. Please note, that we do not split deliveries so if you have placed an order containing an in-stock item alongside a pre-order item, your whole o... -
Should you be out when your package is delivered, the courier will leave a missed delivery note and your package will be taken to your nearest courier Pickup Parcelshop to collect within 7 days. If the package is not collected in time, the courier might dispose the package or return it to our wa...
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My order is missing/items are missing from my order
On the very rare occasion that your order has gone missing, or you are missing items from your order we will investigate this with the delivery partner to resolve it for you. To speed up this process, we request that you have your order number, shipment reference, details of any missing items, an... -
Do I have to pay customs charges?
Orders delivered within the United Arab Emirates are exempt from customs and import charges. However, if your order is being delivered outside the UAE, you may be required to pay customs and duty fees once the shipment reaches that country. Additional charges for customs clearance are borne by th...