Technical Issues

• How do I change the site language?

  You can change the site language and currency using the option in the bottom of the website on Desktop and on Mobile. The site is available in 6 currencies: EUR (€), GBP (£), USD ($), SAR, AED, and QAR. If you are paying in an alternative currency, your bank may charge you for the conversion.

• I'm not receiving any emails from you

  When placing an order, unless you opt-in to receiving our marketing emails, the only emails you will receive are ones relating to orders you place. If you did consent there are a number of reasons why you may not be receiving our emails: Check your junk/spam folders in case our emails are in the...

• My discount code isn’t working

  Please check the individual terms and conditions for your specific discount code. Generally, discount codes are only valid on full-priced products, and can only be used once. If you are still having issues with your discount code, please contact us using one of the options below with which produ...

• I’m having problems with the site

  If you are having issues with the site, you may need to clear your browser cookies and/or cache. On most internet browsers you can delete your cookies using 'Tools' or 'History'. Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it...