Order Issues
-
Customers with an account: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details" Guest orders: you can still see your order status and details using your e-mail and order number in the chat widget. Simply press on "Find an Or...
-
Most orders are delivered within 1-2 Weeks, however, in some instances, orders can take longer. You will receive a notification email once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
-
Can I cancel my order after it’s placed?
To make sure your merchandise reaches you as quickly as possible we always aim to pick, pack and ship your order as fast as possible. This means if your order has already been picked by the warehouse we cannot cancel it. You are of course within your rights to return the order to us once you rec... -
Can I change my order after it’s placed?
Usually, it is not possible to change or edit orders after they are placed. You can always contact us to adjust delivery information if the package did not leave our warehouse yet. Exchanging an item after an order is placed is rarely possible. You can always contact us and we will do our best w... -
I didn’t receive an order confirmation email
You should receive a confirmation email within half an hour of successfully placing your order. Should you not have received one, the first place to check is your junk or spam folder. If you still cannot see one, please use one of the contact options below and one of the team will be happy to che... -
The following steps must be taken to place an order. Place an item in your shopping cart Fill in your personal information Pay for your order
-
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.
-
I’m not happy with a product I received
If you have received your order and are not happy with an item, or it is an incorrect fit we are more than happy to help try and rectify the issue. You are also within your rights to return it to us within 14 days for a refund. -
We’re sorry to hear this! We are happy to sort out any issues with faulty items straight away. Please contact us using the options below, alongside: Your order number The faulty item’s name Description and imagery of the fault We will usually replace faulty items free of charge, and arrange coll...