Customers with an account: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details"
Guest orders: you can still see your order status and details using your e-mail and order number in the chat widget. Simply press on "Find an Order" and follow the steps.
Your order status can be one of the following:
- Warehouse / Processing (not yet dispatched): we have received your order and are currently processing it in our warehouse. Once picked, your order status will update to "shipped" and you will receive further information.
- Fulfilled (dispatched): we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email with a number of options to help manage your delivery.
Please note: if your order contains a pre-order item or an item that requires more time to dispatch, it will be held as "Processing" until that item is ready for dispatch.